Returns & exchanges

Returns and exchanges are accepted within 30 days of receipt. Returned items must be unused and in their original packaging. For returns due to personal reasons, the buyer is responsible for return shipping costs; for defective or damaged items, we cover the shipping costs. Contact hi@avelortrade.com to start a return and, before shipping anything back, wait for our return address and instructions. Approved refunds are processed within 10 business days; the time until the funds appear depends on your payment institution. For low-value items with a quality issue, we may agree to a refund without a return on a case-by-case basis. Customer support: hi@avelortrade.com (primary). If you cannot reach us there, use our backup support address, zhuomeng_hf@outlook.com.